Privacy Policy

Effective Date: April, 2026

RMS Logistics (“we”, “our”, or “us”) is committed to protecting and respecting your privacy in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where applicable, international data protection standards.

1. Legal Entity & Jurisdiction

RMS Logistics is a company registered within the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates, operating under a Freight Brokerage and Logistics Services license.

We act as a logistics coordinator, broker, and service provider, partnering with licensed carriers, operators, and service providers globally.

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Clients and counterparties
  • Service providers and partners
  • Any individual whose data is processed in connection with our operations

3. Information We Collect

a. Personal Identification Data

  • Full name
  • Email address
  • Phone number
  • Company name and role

b. Business & Transaction Data

  • Shipment and cargo details
  • Origin/destination routes
  • Contractual and transactional data
  • Payment and billing information

c. Compliance & Due Diligence Data

Given the nature of our operations, we may collect:

  • Identification documents (KYC/AML purposes)
  • Corporate documents
  • Source of funds or transaction justification
  • Sanctions and compliance screening data

d. Technical Data

  • IP address
  • Device/browser data
  • Website usage and analytics

4. Purpose of Data Processing

We process your data to:

  • Facilitate logistics, freight brokerage, and transport coordination
  • Conduct KYC, AML, and compliance checks
  • Manage contracts, payments, and transactions
  • Communicate regarding services and operations
  • Ensure regulatory compliance (including export/import controls)
  • Improve service delivery and website functionality
  • Prevent fraud, illegal activity, or misuse

5. Legal Basis (UAE PDPL Compliance)

Under the UAE PDPL, we process personal data based on:

  • Contractual necessity – to deliver agreed services
  • Legal obligations – including regulatory, customs, and compliance requirements
  • Legitimate business interests – including risk management and operational efficiency
  • Consent – where explicitly required

6. Oil & Gas, High-Value Cargo, and Controlled Goods

Due to the nature of RMS Logistics’ operations, additional data processing may apply in connection with:

  • Oil & gas shipments and petroleum products
  • Precious metals, minerals, and high-value commodities
  • Luxury goods, artwork, and sensitive assets
  • Controlled, restricted, or regulated goods

In such cases, we may:

  • Conduct enhanced due diligence (EDD)
  • Share data with refineries, storage facilities, customs authorities, and regulators
  • Verify compliance with international sanctions, export controls, and trade regulations
  • Retain additional documentation required by law or counterparties

Failure to provide required compliance data may result in refusal to provide services.

7. Data Sharing & Disclosure

We may share your data with:

  • Licensed carriers, freight operators, and logistics partners
  • Oil refineries, storage providers, and commodity counterparties
  • Financial institutions and payment processors
  • Government authorities, customs agencies, and regulators
  • Professional advisors (legal, financial, compliance)

All disclosures are made on a need-to-know basis and subject to confidentiality obligations.

8. International Data Transfers

Given the global nature of logistics operations, your data may be transferred outside the UAE.

We ensure safeguards including:

  • Contractual data protection clauses
  • Transfers to jurisdictions with adequate data protection standards
  • Secure handling by vetted partners

9. Data Security

We implement strict security measures, including:

  • Encrypted communications
  • Restricted internal access controls
  • Secure data storage systems
  • Confidentiality agreements with personnel and partners

For high-value and sensitive shipments, enhanced confidentiality protocols are applied.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill contractual and operational requirements
  • Comply with legal, regulatory, and compliance obligations
  • Resolve disputes and enforce agreements

Retention periods may be extended for regulated transactions (e.g., oil & gas, commodities).

11. Your Rights (Under UAE PDPL)

You may have the right to:

  • Request access to your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data transfer (where applicable)
  • Withdraw consent (where processing is based on consent)

Requests can be made via: info@rms-logisticsgroup.com

12. Cookies & Website Tracking

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve performance

You can manage cookie preferences via your browser settings.

13. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for their privacy practices.

14. Confidentiality & Commercial Sensitivity

RMS Logistics acknowledges that many transactions involve commercially sensitive or confidential information.

We implement:

  • Strict internal access controls
  • Non-disclosure obligations across partners
  • Secure communication channels

However, confidentiality cannot be guaranteed where disclosure is required by law or regulation.

15. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

16. Contact Information

RMS Logistics
Registered in RAKEZ, United Arab Emirates
Email: info@rms-logisticsgroup.com
Address: Compass building – Al Hulaila, AL Hulaila Industrial Zone-FZ Ras Al Khaimah, United Arab Emirates

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